FAQ

How do I know what size to get?

Please see size chart below:

Size Chart

Why is pima cotton better?

  • Soft and smooth: Pima cotton has longer fibers, which contribute to a finer yarn and a tighter weave. The softness ensures your V stays happy and irritation-free all day!
  • Healthy choice: Hypoallergenic Pima cotton keeps you feeling fresh and dry, reducing moisture buildup and bacterial growth, making it gentle on sensitive skin.
  • Outstandinbg durability: Pima cotton keeps its shape and vibrant color wash after wash, perfect for your busy lifestyle.
  • Good for our planet: Pima Cotton is organically grown, your purchase will support a healthier planet with every wear :)

How does Mei Design ensure the quality of its products?

As the founder, I personally tested each design, wearing and washing every sample at least 10 times to ensure durability and comfort. We spent over a year perfecting our product, going through 10 revisions and 8 different samples. Your comfort and satisfaction are my top priorities, and I am dedicated to delivering the best quality underwear for you.

Is Mei Design underwear suitable for sensitive skin?

Yes, our underwear is ideal for sensitive skin. We use high-quality Pima cotton that is gentle on the skin, and our minimal seam design helps prevent irritation and chafing.

What makes Mei Design underwear travel friendly?

Our underwear comes with a handy travel bag made from the same luxurious Pima cotton fabric. This travel-friendly packaging keeps your intimates clean and organized in your luggage or gym bag, making it perfect for your on-the-go lifestyle while supporting sustainability.

Does Mei Design support sustainable practices?

We are committed to sustainability. Our travel bags are made from the same Pima cotton fabric as our underwear, reducing fabric waste by 27%.

Are all the product ethically made?

At Mei Design, we believe in not only providing you with the highest quality products but also ensuring that they are made ethically. That's why we're proud to share that our manufacturing process adheres to the standards set by the Business Social Compliance Initiative (BSCI).

What is amfori BCSI?

A BSCI report is an audit that assesses our commitment to social responsibility. It ensures that our production practices meet strict ethical guidelines, including fair wages, safe working conditions, and respect for workers' rights. This means that when you purchase our products, you can feel confident knowing they are made with respect for both people and the planet.

By choosing Mei Design, you're not only investing in your comfort and confidence but also supporting ethical manufacturing practices. Thank you for being a part of our journey towards a more responsible and sustainable future.

What's your shipping policy?

Where do you ship? 

We ship worldwide! Shipping is free on orders above $100 in the US. Shipping on international orders will be calculated at checkout.

How long does it take to ship my order?

All orders are generally processed within 2-3 business days. During busier times, shipping processing times may increase to 5-7 business days. Average transit times are between 3-7 business days. Please notify us of any changes to your shipping details as soon as possible!

Note: the amount to qualify for free shipping is calculated before taxes.

Do you ship outside the US?

Yes, we ship internationally. However, international orders do not include import duties or taxes. We recommend checking with your country's customs office to determine if you will be charged customs upon delivery.

How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email with a link that will lead you directly to the order tracker. If you can’t find your shipping confirmation, please double check your spam and promotions folders.

If you have any questions about our shipping policy, please reach out to contact@wearmeidesign.com

 

What's your refund policy?

Due to hygiene reasons, we are unable to accept returns or exchanges on underwear. Once underwear has been tried on, it must be discarded and cannot be re-sold, which doesn't align with our commitment to low waste and sustainability.

However, if the underwear you receive has any issues, such as defects or quality concerns, we are here to help. Simply provide proof picture of the defect or quality issue, and we will happily issue a full refund or exchange. 

If you have any concerns or requests, please reach out to us at contact@wearmeidesign.com. We're here to help and want to ensure you have a positive experience with our products!

We understand this policy may be inconvenient, but it’s part of our shared responsibility to maintain hygiene and support sustainable practices. Your understanding and cooperation help us reduce waste and protect our planet.

Thank you for being a part of our commitment to hygiene and sustainability. Your satisfaction is important to us, and we will do our best to address any concerns you may have.